How an iconic Austin Restaurant utilizes a big heart and open book to scale

Restaurants have a notoriously high failure rate and the ones that survive often have razor thin margins. 60 percent of restaurants close or change ownership in the first year of business, 80 percent fail within five years.

The fact that Kerbey Lane Cafe in Austin, Texas serves food is almost where the similarities end between Kerbey Lane and most other restaurants. For over 25 years, they’ve done business differently: from hiring to training everyone (down to the table bussers) how their role contributes to the company’s EBITA goal.