+How do I sign up for Kerbey Love Club?
Download and sign up today using the Kerbey Love Club app from the App Store or Google Play store.
+How do I earn rewards?
Earning rewards is easy! The more qualified orders you place, the more you are rewarded.
Each time you visit a Kerbey Lane Café location, show your check in code to your server, or make sure you order ToGo, Kerbside or delivery using the Kerbey Love Club app and start earning qualified orders! The more qualified orders you have, the closer you are to moving up to the next tier and receiving more awesome rewards.
We will also be sending out offers, coupons, and special rewards for those who are in the Kerbey Love Club program. Keep an eye out for those emails, you won't want to miss out.
*Orders must be a minimum of $15 to qualify.
+How do I move up in tiers?
When you register, you are automatically a Baby Cake. After you place 12 qualified orders*, whether in store or through the app, you will move up to Single Cake status. After you place 12 more qualified orders, you move up to Short Stack. Then, to reach the coveted Full Stack tier, you will need to place 24 more orders.
Tiers are calculated annually. As long as you maintain your order frequency each year, you will stay in your tier.
*orders must be a minimum of $15 to qualify.
+How do I view and use my rewards?
Open and sign in to your Kerbey Love Club app. Click on the "my rewards"button and you will see your transaction history, member ID and tier you fall into, and a balance of all your rewards.
To use a reward, simply place an order through the "order now" button and add the item you would like to use for your reward. When you get to the checkout screen, click on "apply rewards" and you will be able to choose the reward you want to use and apply it to your bill.
+Is there a limit on how many qualified orders I can earn in one visit?
Each Kerbey Love Club member is eligible to receive one qualified order per visit or order..
+What Is the Kids Eat Free Program?
Starting November 1st, our Kids Eat Free program will be absorbed by our loyalty program, the Kerbey Love Club! For members who achieve Short Stack status, kids’ meals will be free all the time! To become a Short Stack member, you must order from Kerbey Lane 24 times in one calendar year (approx. 2 times a month).
+How do I use the Kids Eat Free reward once I get to Short Stack?
The Kids Eat Free reward will be redeemable in store and for call in orders only. We are currently working on being able to use this reward online.
+Is there a different eclub for non Kerbey Love Club members?
The only way to receive emails, coupons, offers and information from Kerbey Lane Cafe is by signing up for the Kerbey Love Club.
+Do I need a card to use the program?
No cards necessary! The Kerbey Love Club program is all done through the app. Use your app to check in at the table, order ToGo or delivery, and use your rewards.
+I forgot my phone and can’t use the app to check in at the table, what do I do?
Not to worry! Your server can look up your account in our system using your phone number.
+What if I had money in my Kerbey Enthusiasm account?
To honor all the money from the old rewards program, we converted the points into $5 coupon increments. These $5 coupons are populated in your account and can be used at your leisure.
+My question wasn't answered here, what next?
We apologize for not having the answer here. If you can, please email email@example.com and someone will follow up with you!